Frequently Asked Questions

Ordering & Shipping

How do I order a test kit?

Simply click "Buy Now" on our website and complete the checkout process. Your test kit will be dispatched within 1-2 business days via Royal Mail tracked delivery.

How long does delivery take?

UK delivery typically takes 2-3 business days. International shipping is available to selected countries and takes 5-10 business days depending on location.

Can I order multiple kits for my family?

Yes! You can purchase multiple kits in a single order. Each kit can be assigned to a different family member through your customer portal, and each person will receive their own personalised report.

Do you offer gift vouchers?

Yes, we offer digital gift vouchers that make perfect presents for athletes, fitness enthusiasts, or anyone interested in understanding their genetic potential. Visit our Gift Vouchers page to learn more.

The Testing Process

How do I collect my sample?

Sample collection is simple and painless. Your kit includes a cheek swab — just rub the swab on the inside of your cheek for 30 seconds, place it in the provided tube, and post it back using the prepaid envelope included.

How long does it take to get my results?

Once we receive your sample at our UK laboratory, results are typically ready within 2-3 weeks. You'll receive an email notification when your report is available in your customer portal.

What genes do you test?

We analyse 50 key genetic markers (SNPs) that influence athletic performance, including genes related to muscle fibre composition, endurance capacity, recovery, injury risk, nutrition response, and more. Visit our Science page for detailed information.

Is the test painful?

Not at all. The cheek swab collection is completely painless and takes less than a minute. There are no needles or blood samples required.

Results & Reports

What's included in my report?

Your personalised report includes 17 performance profiles covering areas like power vs endurance, recovery speed, injury predisposition, caffeine sensitivity, and optimal nutrition strategies. Each section includes actionable recommendations tailored to your genetic profile.

Can I download my report?

Yes, you can download a PDF version of your full report from your customer portal at any time. You can also share it with your coach or trainer.

Will my results change over time?

No. Your DNA doesn't change, so your genetic results will remain the same throughout your life. However, how you apply this knowledge through training and nutrition can absolutely change your performance outcomes.

Can I see a sample report before ordering?

Yes! Visit our Sample Report page to see exactly what you'll receive.

Privacy & Security

Is my genetic data secure?

Absolutely. We take data protection extremely seriously. Your genetic information is encrypted using industry-standard AES-256 encryption and stored securely in accordance with UK GDPR regulations. We never sell or share your data with third parties.

Who can access my results?

Only you can access your results through your secure customer portal. You have full control over who you share your report with.

Can I request my data be deleted?

Yes. Under GDPR, you have the right to request deletion of your personal data at any time. Simply contact us and we will process your request within 30 days.

Do you share data with insurance companies?

No, never. We do not share your genetic data with any insurance companies, employers, or other third parties. Your data is yours alone.

Young Athletes

What age can children be tested?

We recommend testing for children aged 8 and above. For children under 18, a parent or guardian must provide consent and manage the account.

Is genetic testing appropriate for young athletes?

Yes, when used appropriately. Understanding a young athlete's genetic profile can help guide sport selection and training approaches. However, we emphasise that genetics are just one factor — enjoyment, dedication, and proper coaching are equally important.