Cookie Policy
How SportGene uses cookies and similar technologies across the website, checkout, and customer portal.
At a glance
- Strictly necessary: session, security, login, checkout, and referral flow support
- Optional: analytics tracking after consent only
- Similar technologies: localStorage and sessionStorage are used in parts of the site and portal
- Related documents: this page should be read alongside our Privacy Policy and Terms & Conditions
Table of Contents
1. What cookies are
Cookies are small text files stored on your device when you visit a website. They can help a site remember your session, keep security features working, and understand how the site is being used.
We also use similar technologies such as browser local storage and session storage in some areas of the site. For simplicity, this policy refers to cookies and similar technologies together unless a distinction matters.
2. How we use cookies and similar technologies
SportGene uses cookies and similar technologies for four main reasons:
- Site operation: to keep the website, customer portal, and checkout functioning correctly
- Security: to maintain sessions, support login, and reduce misuse
- Preferences: to remember choices such as analytics consent and some interface settings
- Measurement: to understand how visitors use the site when analytics consent has been given
3. Strictly necessary cookies
These cookies are required for core parts of the site. Because they are necessary for the service you request, they do not depend on analytics consent.
sportgene_session
Maintains the active website session and supports forms, navigation state, and secure request handling.
Session-based
remember_token
Helps remember a returning customer on the non-portal authentication flow where that option is used.
Persistent until expiry or sign-out
portal_remember
Helps remember a portal user securely where the portal remember-me function is used.
Persistent until expiry or sign-out
sg_ref
Stores a referral or discount code so it can be carried into checkout when relevant.
Short-lived persistent cookie
We may update the exact duration or implementation details of these cookies as the platform evolves, but their purpose remains tied to essential website operation, security, and fulfilment.
4. Analytics and consent choices
SportGene presents an analytics consent banner that allows you to accept or reject optional analytics cookies. If you reject analytics, the site should continue to work normally.
- Consent preference storage: your analytics choice is stored in browser local storage so we can remember it
- Analytics tools: when consent is granted, we may load analytics tools such as Google Analytics to help us understand traffic and page usage
- No analytics before consent: optional analytics tracking should not run until you actively accept it
Changing your choice
If you previously accepted analytics and want to change that, you can clear the relevant site data in your browser and revisit the site to make a new choice when the banner appears again.
5. Third-party services
Some parts of the site rely on third-party services that may set their own cookies or use similar technologies.
- Square: our checkout and payment flow uses Square, which may place cookies or similar identifiers needed for payment processing, fraud prevention, and secure payment interactions
- Cloudflare Turnstile: forms such as contact and affiliate application may use Turnstile to reduce spam and abuse
- Google Maps: if an embedded map is shown, Google may use cookies or local storage associated with that embed
- Social platforms or other embeds: if external content is embedded in the future, those providers may place their own cookies subject to their own policies
These third-party technologies are controlled by the relevant providers. Their exact cookie names and durations can change independently of SportGene.
6. Managing cookies
You can manage cookies and similar technologies in several ways:
- Use the analytics consent banner to accept or reject optional analytics
- Clear cookies, local storage, and site data through your browser settings
- Block or restrict cookies through your browser controls
- Use private browsing modes if you prefer to reduce persistent storage on your device
Please note that blocking strictly necessary cookies can affect checkout, login, portal access, and other important site functions.
7. Changes and contact details
We may update this Cookie Policy from time to time to reflect changes to the site, the services we use, or legal requirements. The date shown at the top of this page indicates the latest revision.